1,284 customers lapsed 90+ days
12 shipments stuck in transit 48+ hrs
Instagram
X
iMessage
Reddit
Messenger
Facebook
Training 3,000+ frontline staff
Multilingual L&D and quality assurance, run end-to-end.
AI employees that win, serve, and grow every customer.
They manage sales, support, marketing, and operations in your systems,
end to end.
Trusted by 500+ fast-moving consumer brands
AI Agents
Meet the AI team working non-stop to scale your business
They take on the heavy lifting across sales, support, retention, and operations, with one goal: grow your brand and take care of every single customer.
Resolves every ticket, closes sales, and turns DMs and comments into checkouts, with real actions in your store.
My order hasn't shipped and I leave town on Friday 😩
- Retrieve order details
- Expedite with courier
- Send WhatsApp reply
Good news! I've moved your order to express shipping at no charge. It now arrives Thursday by 6pm.
Runs the operations behind every order: payments, couriers, refunds, catalog, and reconciliation.
12 shipments stuck in transit 48+ hrs
- Raise tickets with the courier
- Update delivery dates on orders
- Notify affected customers
All 12 shipments are moving again. Two were return risks, so I confirmed addresses with both customers.
Channels
Everywhere your customers are, at once
WhatsApp, Instagram, voice, email, web. Your customers talk to the same employee everywhere, and it never forgets a conversation.
Points balance?
480 points, worth ₹240 off. Auto-applies at checkout10:42 ✓✓
restock soon?? 🥺
The matcha is back 🍵 Set a tin aside for you!
Voice
Can my delivery come Saturday instead?
“Done, the courier comes Saturday.”
your-store care
to Ananya · 10:42 AM
Warranty claim approved ✓
Replacement base ships Monday. No receipt needed, we found your original order.
X
Rohan @rohan_s · 2m
@your-store my order's been stuck in transit for days 😤
your-store @your-store · 1m
Sorry, Rohan! Re-shipped express and DM'd you the new tracking 🚚
Points balance?
480 points, worth ₹240 off. Auto-applies at checkout10:42 ✓✓
restock soon?? 🥺
The matcha is back 🍵 Set a tin aside for you!
Voice
Can my delivery come Saturday instead?
“Done, the courier comes Saturday.”
your-store care
to Ananya · 10:42 AM
Warranty claim approved ✓
Replacement base ships Monday. No receipt needed, we found your original order.
X
Rohan @rohan_s · 2m
@your-store my order's been stuck in transit for days 😤
your-store @your-store · 1m
Sorry, Rohan! Re-shipped express and DM'd you the new tracking 🚚
Points balance?
480 points, worth ₹240 off. Auto-applies at checkout10:42 ✓✓
restock soon?? 🥺
The matcha is back 🍵 Set a tin aside for you!
Voice
Can my delivery come Saturday instead?
“Done, the courier comes Saturday.”
your-store care
to Ananya · 10:42 AM
Warranty claim approved ✓
Replacement base ships Monday. No receipt needed, we found your original order.
X
Rohan @rohan_s · 2m
@your-store my order's been stuck in transit for days 😤
your-store @your-store · 1m
Sorry, Rohan! Re-shipped express and DM'd you the new tracking 🚚
Live chat
Gift note? It's for my sister 🎂
Done, “Happy birthday, Ria!” goes on the card 🎀
iMessage
Abroad for two months, can you pause my subscription?
Paused until August, zero charges ✓
r/espresso · u/anu_brews · 3h
Does the grinder ship with 40mm steel burrs or ceramic?
u/your-store BRAND
Steel, 40mm. The ceramic kit ships as an add-on next month.
↑ 48 · Reply
Messenger
does WELCOME10 still work?
Yes! Valid on your cart until Sunday 😊
Meera K.Does the throw come in king size?
Like · Reply · 12m
your-storeIt does! King restocks Friday. Want a reminder?
Live chat
Gift note? It's for my sister 🎂
Done, “Happy birthday, Ria!” goes on the card 🎀
iMessage
Abroad for two months, can you pause my subscription?
Paused until August, zero charges ✓
r/espresso · u/anu_brews · 3h
Does the grinder ship with 40mm steel burrs or ceramic?
u/your-store BRAND
Steel, 40mm. The ceramic kit ships as an add-on next month.
↑ 48 · Reply
Messenger
does WELCOME10 still work?
Yes! Valid on your cart until Sunday 😊
Meera K.Does the throw come in king size?
Like · Reply · 12m
your-storeIt does! King restocks Friday. Want a reminder?
Live chat
Gift note? It's for my sister 🎂
Done, “Happy birthday, Ria!” goes on the card 🎀
iMessage
Abroad for two months, can you pause my subscription?
Paused until August, zero charges ✓
r/espresso · u/anu_brews · 3h
Does the grinder ship with 40mm steel burrs or ceramic?
u/your-store BRAND
Steel, 40mm. The ceramic kit ships as an add-on next month.
↑ 48 · Reply
Messenger
does WELCOME10 still work?
Yes! Valid on your cart until Sunday 😊
Meera K.Does the throw come in king size?
Like · Reply · 12m
your-storeIt does! King restocks Friday. Want a reminder?
The agent
An employee, not a chatbot
It knows your whole business, acts across your real systems with judgment, and gets sharper with every correction. When it isn't sure, it hands off to a human instead of guessing.
Business brain
Reads every system you run
Helpdesk and marketing are built in. Your CRM, ERP, store, payments, and logistics plug in. Every event lands in one place the moment it happens, and the right agent picks it up.
Live · agents on the stream
Winback clicked · no purchasejust now
AI Marketing Agent queued a follow-up offer
Comment: "is this back in stock?"14s ago
AI Support Agent replied with the restock date
Payment failed · order #229141s ago
AI Operations Agent retried and recovered it
Shipment delayed · 2 days1m ago
AI Support Agent notified the customer first
Connects to everything you run
Your CRM, your ERP, your internal databases and homegrown tools. Native connectors plus MCP bring any system into reach.
Always listening, always acting
Every order, ticket, campaign, payment, and delivery event streams in live, and the right agent picks it up.
A CDP out of the box
Every event resolves into a live customer profile, and the same knowledge teaches agents your catalog, policies, and operations.
Under the hood
Acts with judgment, not a script
Grounded in your knowledge, running the procedures you wrote, acting inside your real systems, and escalating the moment it isn't sure.
Can I use a discount code on a gift card order?
Gift cards are always full price, but your code applies to everything else in the cart.
Grounded in
- Promotions and gift cardsHelp center
- Returns and refunds policyUpdated May 2026
Every answer traces back to a source
Self-learning
Never makes the same mistake twice
Most AI plateaus after launch. Yours compounds: every policy change, campaign result, and correction becomes permanent behavior across every agent and channel. Nothing changes without your approval.
Returns policy updated
Learns on its own
Policy updates, campaign results, recurring ticket patterns. It spots what it needs to know next, across support, sales, and marketing.
Tell it once, in plain language
Give it feedback the way you would a new hire. The correction becomes permanent behavior, applied everywhere it matters.
You approve, it ships
Every learning arrives as an approval request with the exact diff. One tap applies it across every agent and channel.
Platform
One platform for your whole team, where people and AI work together
Helpdesk, marketing, reputation, and voice are full products built into one platform. Your team works alongside AI in the same place, reviewing, approving, and stepping in at any time.
My open12 open · 4 unassigned
Aisha K#4821Open
Bridal lehenga alteration before the 14th
Sage: Tailor booked Thursday, delivery moved up to the 12th.
Meera T#4815Resolved
Where is my order? tracking stalled
Sage: Courier escalation raised, new ETA shared with a credit.
Rohan P#4810Resolved
Refund for a damaged item #5217
Sage: Replacement shipped, customer confirmed, no refund needed.
One inbox for AI and humans
AI resolves most of the load, and your team works the rest beside it, in the same views.
Views, SLAs, and CSAT native
Ticketing infrastructure is built in. No third-party helpdesk required.
Full-context handoffs
When the agent steps back, the person who picks up gets the whole story.
Onboarding
It onboards like an employee, live in 24 hours
Plug in your stack and your agent ramps the way a new hire would. It studies your business, learns your tools, starts on the front line, then gets sharper every week.
01
Studies your business
It reads your catalog, policies, brand voice, and past tickets, the way a new hire works through the wiki on day one.
- Indexed your full catalog
- Learned your brand voice and policies
- Studied 6,812 past tickets
Knows your business on day one
02
Learns your tools
It connects to your commerce, support, and ops stack, acting only within the permissions and guardrails you decide.
Sagepilot
Connected to your stack
Orders and refundsAutoPaymentsRead onlyHigh-value actionsNeeds approvalActs only within the permissions you set
03
Starts on the front line
It goes live across every channel your customers use, supervised by your team while it finds its footing.
Can I swap my order for the next size up?- Created an instant exchange
- Replied on WhatsApp
Done! The next size up is reserved and ships the moment the courier scans your return.Your team reviews every reply, for now
04
Gets sharper every week
It learns from every correction your team makes, closes its own knowledge gaps, and deflects more on its own over time.
Deflection rate
up from 36% in week one
91%
Full autonomyWeek 1NowTrending to full autonomy
Customer stories
Join brands redefining customer experience
Routine care on autopilot
Orders, returns, and regimen questions handled end-to-end.
Retention that runs itself
Win-back and re-engagement journeys on autopilot.
Support on full autopilot
Sizing, exchanges, and order tracking resolved in DMs.
Every lead answered in seconds
Plant-care guidance before and after every purchase.
COD confirmations, automated
Tracking, exchanges, and confirmations without added headcount.
Device support without queues
Warranty registration to troubleshooting, handled end-to-end.
Security
Built for enterprise security and privacy
Data isolation
Every customer's data is logically isolated and scoped to your own workspace.
Encryption everywhere
Customer data is encrypted in transit and at rest, by default.
SSO & role-based access
Your identity provider, granular roles, least-privilege defaults.
PII redaction & audit logs
Sensitive data redacted from logs; every agent action recorded and reviewable.
Human-in-the-loop governance
Approval gates, escalation policies, and full decision traces keep your team in command.
Join the brands that run their customer experience on Sagepilot
Live in a day, across every channel your customers use.