AI runs the work, your team stays in command
Every action is observable, approvals gate the big moves, and autonomy is granted per workflow as trust grows.
Autonomy per workflow
Each workflow starts in review, earns assist, then runs autonomous. Trust is granted where it's proven, not all-or-nothing.
Approvals and escalations
When a call needs judgment or crosses a limit, the agent hands off to your team with full context and waits.
Full observability
Every decision is traced and every action auditable. AI and human performance measured in one place.
Trust is granted, workflow by workflow
Every workflow starts in review, moves to assist, and goes autonomous only when you flip the switch. The agent earns each step with a track record you can see.
- Review, assist, and autonomous set per workflow, not per agent
- Promote or demote any workflow in one click
- Defaults stay conservative until you change them
Autonomy per workflow
- Order status and trackingAutonomous
- Refunds over ₹5,000Needs approval
- Winback campaignsIn review
Big moves wait for a human
Bulk sends, large refunds, and policy exceptions pause at an approval gate. The agent presents the full plan, the data behind it, and the projected impact before anything fires.
- Thresholds you set by value and blast radius
- Full context in the request, not a bare yes/no
- Approve from the dashboard or Slack
Sagepilot
Action approval request
Action summary: Send the June winback campaign to 1,840 lapsed customers on WhatsApp. Projected reach 92%, send window 10am tomorrow.
Every decision leaves a trace
Each action records what triggered it, which policies it checked, and who signed off. AI and human actions land in the same audit log, so reviews take minutes instead of meetings.
- Triggered by ticket #4821
- Refund policy check passed
- Approved by Priya · 2:41pm
- Full decision trace saved
Common questions
What stops the AI from doing something we'd never allow?
Hard policy limits, per-workflow autonomy, and approval gates. The agent acts alone only inside workflows you've promoted to autonomous, and anything past your thresholds stops and waits for a human.
Who decides how much autonomy the agent gets?
Admins you designate. Autonomy changes are role-gated and logged like every other action, so the agent can never expand its own permissions and you always know who granted what.
Can we roll autonomy back?
Instantly. Demote any workflow to assist or review in one click and the agent starts drafting instead of acting on its very next run. No migration, no downtime.
How do audits actually work?
Every action carries a trace: the trigger, the inputs read, the policy checks run, and the approver if one was required. Filter by workflow, person, or time range, and export the log when compliance asks.
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