Fixes problems, before customers notice
The AI Operations Agent watches orders, payments, and logistics, acts per your policies, and turns every incident into a procedure.
We'll build your first agent on the call, live, on your real catalog.
- Raise tickets with the courier
- Update delivery dates on orders
- Notify affected customers
Watches your operation
Delayed shipments, failed payments, stock-outs, sync errors: the agent monitors your couriers, payment gateways, and internal systems continuously and catches problems while they're still small.
- Couriers, payments, inventory, and order syncs under one watch
- Works across storefronts, ERPs, and homegrown OMS systems
- Anomalies surfaced with the evidence already gathered
- 12 shipments stuck in transit 48+ hrs
- 9 failed payments on active orders
- 2 SKUs below 5 days of cover
Fixes problems before customers notice
The agent escalates with the courier, applies your make-good policy, and tells the customer what changed, all before the complaint ticket would have been opened.
- Courier escalations raised and chased to resolution
- Refunds and credits applied exactly per your policy
- Customers notified proactively, in your voice
- Escalate with the courier
- Refund shipping per your policy
- Notify the customer proactively
Turns incidents into procedures
When the same issue recurs, the agent drafts the procedure: detection, fix, customer message. You approve it once, and from then on that class of incident handles itself.
- Recurring issues clustered and named automatically
- Procedures drafted for your one-time approval
- Every run logged with a full decision trace
- Draft the courier-delay procedure
- You review and approve it once
- Runs automatically from then on
Common questions
Will it take actions we haven't approved?
No. Every action class has its own autonomy setting. Refunds, courier escalations, and customer messages each start gated behind approval, and the agent acts alone only where you've granted trust.
How long does it take to go live?
About 24 hours. Connect your courier, payment, and order systems, set your policies, and the agent starts in watch-and-flag mode before it ever acts on its own.
Which systems does it connect to?
Couriers and aggregators, payment gateways, storefronts, ERPs like SAP and NetSuite, and your internal OMS or WMS over API. If your team checks it daily, the agent can watch it.
What happens when it can't fix something?
It escalates to your team with the evidence gathered: the affected orders, what it tried, and a suggested next step. You're never debugging from scratch.
The rest of the team
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