Resolves, doesn't just reply
The AI Support Agent answers, acts in your systems, and closes the loop across every channel, with your team supervising from one inbox.
We'll build your first agent on the call, live, on your real catalog.
- Retrieve order details
- Expedite with courier
- Send WhatsApp reply
Understands before it answers
The agent reads intent, detects language, and matches the customer to their order before composing a word. Every conversation starts with the full picture, not a canned greeting.
- Intent and sentiment detected on arrival
- Replies in the customer's language, 90+ supported
- Order, history, and past tickets matched automatically
- Intent detected: where is my order
- Language detected: Spanish
- Order #8217 matched to the customer
Acts in your systems, not just replies
Refunds, reships, exchanges, address changes: the agent executes them in your store, your courier dashboard, and your internal OMS, then tells the customer what it actually did.
- Real actions: refund, reship, exchange, update address
- Works in homegrown OMS and ERP systems, not just storefronts
- Every action logged with a full decision trace
- Update the address in the OMS
- Redirect the shipment with the courier
- Confirm with the new ETA
Knows when to hand off
When a request falls outside policy, the agent hands it to your team with the order, the history, and a drafted reply attached. Answer once, and it handles that case itself from then on.
- Warm handoffs with full context, never a cold transfer
- Approval gates on refunds, discounts, and exceptions
- Knowledge gaps filled once, applied forever
- Gather the order and conversation history
- Brief Priya with full context
- Learn the resolution for next time
Sagepilot
Escalated for approval
Action summary: Refund of ₹12,400 exceeds the auto-approve limit. Order, photos, and a drafted reply are attached.
Common questions
Will it go off-script with customers?
No. Approval gates, decision traces, and per-workflow autonomy mean it acts alone only where you've granted trust. It starts in review mode, where your team approves every reply, and earns autonomy in stages.
How long does it take to go live?
About 24 hours. The agent trains on your catalog, policies, and past tickets, connects behind your existing numbers and handles, and starts in review mode on day one.
Does it work with our existing helpdesk and stack?
Yes. The native helpdesk is built in, but the agent also works inside Zendesk, Freshdesk, Gorgias, and Intercom, and connects to your storefront, courier, payment, and internal systems.
What languages does it support?
90+ languages, detected per conversation. The customer writes in their language and gets a fluent reply in the same one, with your brand voice intact.
The rest of the team
Join the brands that run their customer experience on Sagepilot
Live in a day, across every channel your customers use.